Shipping and Returns

Shipping
All orders placed Monday - Friday by 5:00 PM EST are processed within 24 to 72 hours.

No C.O.D. orders accepted.

Freight
All orders shipped F.O.B. Oxnard, CA 93030

When placing a large order additional processing time may be needed. Please call us at 800 335-7715

Delivery To Large Offices or Buildings:
Please let your recipient know to expect a package. Chantilly Lane® is not responsible if the business is closed and the carrier is unable to deliver the package. For business addresses, please include as much information as possible including company name, telephone number, suite number, recipient's name and department, if applicable. Many companies have one central location for deliveries and that department is responsible for getting the package to your recipient once it is delivered.

Where Do We Ship:
United States to 48 States plus Hawaii and Alaska for a small fee.

Alaska & Hawaii
Additional shipping applies. We will provide shipping charge upon request before placing order. If order has been placed we will provide shipping charge and will send request of payment for the additional charge due. The order may not be shipped until payment is received in full.

We regret we do not ship to APO/FPO's, PO boxes or International addresses at this time. However, you may Contact Us and we will gladly refer you to the closest retailer in your area.

HOSPITAL & HOTEL DELIVERIES:
Deliveries to hospitals are not recommended. These shipments go to a general receiving department being routed to the patients' room. Sorry, no refunds will be given if the patient checks out or cannot be located. Packages are normally sent to a general receiving department before being routed internally to the patient's and/or guest's room. Please be advised for hospital deliveries the patient's room number and ward/unit are required on the delivery address by the hospital, without this information the hospital can refuse delivery. Because your gift will not be delivered directly to the recipient, we regret we cannot guarantee this type of delivery and will be unable to issue a refund if the patient and/or hotel guest checks out or is unable to be located within the facility. Please be advised there will be additional charges added to have the package re-routed if the patient/guest has checked out or has been released. For perishable items shipped but refused upon delivery at either a hospital or hotel and returned back to us, a refund will NOT be issued.

INCORRECT ADDRESS OR CORRECTION OF ADDRESS AFTER ORDER HAS BEEN SHIPPED:
If the gift has already been picked up by the Parcel Delivery Company. We will need to contact them to reroute the package to the correct address. A rerouting fee of $25.00 will be charged to your credit card for this error. If UPS, FEDEX USPS, DHL request a corrected or more complete address after we ship your order. There is a $25.00 fee per order. Please avoid this fee by providing an accurate and complete address when you place your order. IF UPS, FEDEX, DHL, OR USPS return your order to us as undeliverable, you then have the option of reshipping the same order to a new address and paying a new shipping charge, or receiving a credit for 50% of the total amount of your order. (There is a 50% restocking fee.) The shipping charge is nonrefundable.

Holiday Shipping Policy
We recommend you order early so that your gift arrives in time for Christmas or other Holidays. Delays in delivery may occur during the Holiday season.

PLEASE ALLOW AN EXTRA DAY ON TO THESE DELIVERY TIMES DURING DECEMBER AND OTHER HOLIDAYS. WE OFFER OVERNIGHT SERVICE FOR EXPEDITED DELIVERY.

If expedited delivery is necessary (1 or 2 days) please Contact Us to make arrangements. Contact us immediately after placing your order. (Additional charges will apply for these shipping options)

Claims/Damages/Loss:
All damage claims must be filed in writing or email within 5 business days of the gift being received.

Items loss - Claim must be filled in witting via or email within 14 days of date order was placed.

Substitutions:
At times we may need to substitute items, as we make changes to our inventory based upon discovery on new and unique items, product availability and seasonal difference. Therefore, substitution may be made, but quality will never be compromised.

Out Of Stock Items
At times of high demands or holidays items may be on back order or out of stock.

We will contact you within 72 hours with an expected shipping date and will not ship unless we receive written confirmation to ship on an out of stock item.

Payments
Chantilly Lane® gladly accepts Visa, MasterCard, American Express and Discover.

Cancellation Of Order After It Has Shipped
We take pride in our customer service at Chantilly Lane®, we require that any cancellation be made within 12 hours of order confirmation.

Any orders not canceled within 12 hours will be subject to a nonrefundable handling fee and service charge equal to 15% of the total order.

Returns
No returns without written authorization. No defective claims beyond 30 days of receipt of goods.

Simply return the gift in its original container. Please include insurance with the return of the gift. We are not responsible for items lost in transit.

Legal and/or collection fees to be borne by debtor.
Prevailing law: In case of disputes; the governing law will be California.
This does not constitute an offer to sell.

Prices subject to change without notice.
Chantilly Lane® RESERVES THE RIGHT TO REFUSE ANY ORDER